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Finding Child Care

Finding good child care is hard work that only a parent can do.  It's up to you to choose what is best for you and your child.  Take it step by step and it will be easier and more rewarding!

After receiving a list of Child Care Providers from the Human Response Network:

STEP 1: Call HRN for Provider Information

1. Call several providers.

2.  Ask questions like:
  • Is the facility licensed?
  • Is the provider registered with TRUSTLINE?
  • Background of the provider
  • Number of children in care?
  • Hours of operation?
  • Fees charged?
  • Is the program accredited?
3. Check the licensing records of child care providers.

STEP 2: The Visit

What to look for and what to ask:

1. Does the provider:
  • Have a warm, positive personality?
  • Listen and pay attention to the children in care?
  • Seem easy to talk to and good at communicating?
2. Does the facility:
  • Appear clean and safe?
  • Have enough space indoors and out to play and a quiet area for naps?
  • Are toys and equipment in good repair?
3. Does the program:
  • Provide equipment and materials suitable for your child's age?
  • Recognize the value of play and encourage creativity?
  • Have adequate staff to supervise the children?
4. Other questions to ask:
  • What is the daily schedule?
  • How are sick children cared for and emergencies handled?
  • How are children disciplined?
  • Ask for names and phone nubmers of other parents in the program and call them for feedback.
  • Ask to see a copy of the provider's license and policies.

STEP 3: After Choosing A Provider

Once you have chosen a facility, follow the quality of care your child receives by:
  • Contact HRN to sign up for care.

STEP 4: Tracking the Quality of Your Care

  • Discussing your child's needs and preferences with your provider.
  • Talking to your child about their time in child care.
  • Making unannounced visits and observing your child in care.
  • Talking with other parents.
  • Discussing any problems or concerns with the provider.
Oliver's Law: The State law requires every child care resource and referral agency and alternative payment program to inform anyone who requests a child care referral of their right to check the records of child care providers.  They have a right to see a copy of licensing reports pertaining to the facility and the right to receive a more complete file regarding the facility from the State Department of Social Services Community Care Licensing Division.  A parent has a right to access public information in the child care provider files.

Many child care facilities are licensed by Community Care Licensing.  If you have concerns about the quality of care, or possible licensing violations call:

Community Care Licensing
Human Response Network
530-623-2024 or 1-800-358-5251

Another child care option is TrustLine.  TrustLine is California's registry of in-home child care providers, tutors, in-home counselors, and child care staff at Ancillary Child Care Centers who have passed a background screening. It was created by the California Legislature in 1987 and is a powerful resource for parents hiring a nanny or baby-sitter. All caregivers listed with TrustLine have been cleared through a fingerprint check of records at the California Department of Justice. This means they have no disqualifying criminal convictions or substantiated child abuse reports in California.

If you are interested in having a family member or friend become a TrustLine child care provider please call Human Response Network at 530-623-2024.

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